FAQ

How long do I get to complete my course?

With Online Learning Academy, there’s no time limit on any of our distance learning courses. Whether you choose to take weeks, months, or even years, the course won’t expire.

How long should it take me to finish the course?

Each course does vary, as do individuals, but on average our courses take from 120-200 hours. We design our courses to be taken at your own pace. Whether you want to add to your skills in a hurry, or take your time and really immerse yourself in the material, the choice is yours.

Can I get a hard copy of the study materials?

Yes. If you prefer to have a hard copy, there is an additional £50 fee to send a hard copy to you in the post. You can request this upon checkout when paying for the course.

What do I get at the end of my course?

As well as acquiring the skills and know-how described in the individual course description, you’ll receive an in-house Online Learning Academy’s Certificate of Excellence for finishing the course and, where applicable, another from the governing body certifying the course. Information on this can be found in the individual course details on the website prior to purchase.

What materials do I need to study?

We’ll provide all of your study materials, and you can request hard copies if you wish (at an extra cost). All you need is a willingness to learn, and the ambition to achieve your goals.

What support will I receive?

For courses you can count on the ongoing support and encouragement of our tutoring team who are available by both email and phone. All enquiries are responded to within 1-5 working days. There is no support provided with eBooks.

Can I fail?

Our courses don’t set you up for failure. They’re designed to give you a thorough grounding in the principles, know-how and skills as described in the course details, and with the support you’ll receive from us, we’ll help you to reach your goals. Once you’ve successfully completed the course, you’ll receive the appropriate certification.

How do I get my course materials?

It couldn’t be simpler. On purchase, you will receive your materials electronically. If you want hard copies instead, we send them to you by first class recorded delivery. Naturally, your ongoing support from our editing team will be conducted by email and/or phone.

I haven’t received my course details?

If you have purchased your course, or eBook, and haven’t received the necessary files we advise you to check your email and your junk/spam filter. The files are automatically sent to customers on completion of checkout, and some overzealous spam filters can flag the emails thinking they’re spam.

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